Non Standardized Services

Company commitment:

1. We will strictly abide by the quality assurance terms required by the users, prioritize customer satisfaction as the first standard, and ensure the interests of the users. Whether the unevenness is caused by our quality issues, we actively assist in resolving them.

2. Our company has the ability to provide customers with fast technical services.

3. When the equipment malfunctions or cannot meet customer requirements, our company can dispatch the fault according to customer requirements until the customer is satisfied.

4. During the warranty period, if the equipment needs maintenance or replacement of parts, our company will send experienced technicians to the site for technical support if necessary.

5.When customers require our company to provide services, our company will respond within 6 hours and (if necessary) send technical personnel to the site within 48 hours.

6. During the warranty period, our company will provide a written response to any quality objections raised by customers. If any quality issues are identified, our company will promptly take protective measures to avoid replacement and extend the warranty period.

7. Establish production testing and technical records for the product, ensuring that each batch or piece of product has traceability for future reference. Regularly visit customers, value their feedback and evaluations, and continuously improve and perfect service measures.

8. Shanghai Yibo Shipping Co., Ltd. promises the above after-sales service. We will provide comprehensive and high-quality after-sales technical services, including timely provision of spare parts, lifetime service during and after the warranty period. Our technical support will respond promptly to phone calls or faxes and provide solutions to meet all user requirements. The ultimate goal is to ensure that the products we provide operate safely and efficiently in this project.